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FAQ
If I need to place a bulk order, are there any additional discounts?
Discounts are indeed available and vary based on order quantity. The more you order, the better the discount we can offer.
For specific pricing details tailored to your order volume, please click here to contact our sales team who will be happy to provide you with a customized quote. We're committed to giving you the best value for your bulk purchase!
Can I purchase a small test batch to check quality before placing a large order?
Yes, absolutely! Our website supports orders starting from just 1 piece, so you’re welcome to purchase a single item first to test its quality before committing to a larger order.
If you have any specific requirements or need assistance selecting the right product for testing, feel free to contact our customer service team here. We’re happy to help ensure you get exactly what you need!
How do I order the products I need and make payment for them?
To place an order, please provide your vehicle details and required parts information through this form. Our sales team will:
- Verify compatibility between your vehicle and the selected parts
- Confirm your complete order details
- Finalize delivery arrangements with you
For Sample Orders:
We will ship your samples after receiving full payment for the sample order.
For Bulk Purchases:
Our sales team will work with you to:
- Confirm complete order specifications
- Establish a customized payment plan
- Arrange logistics for your large quantity order
How soon after placing my order will I receive the goods?
Delivery times vary depending on your location and the specific parts ordered. Once your order is confirmed, we’ll promptly send you a shipping confirmation email with tracking details, so you can monitor your shipment in real-time.
For a more accurate estimate, feel free to contact our customer service team here with your order details, and we’ll provide the latest logistics updates!
If the parts are mismatched upon installation, which party bears return freight?
If the parts you received are mismatched due to our error (wrong shipment or quality issues), we’ll cover all return and replacement costs, including shipping. However, if the mismatch results from an incorrect order placed by the customer, return freight charges will be the customer’s responsibility.
To ensure a smooth process, please contact our customer service team with your order details and photos of the issue. We’ll verify the situation and guide you through the next steps!
CarPartsAlly
Simplifying Automotive Parts Procurement
Why Choose Us? Youthful Energy × Professional Dedication
“CarPartsAlly was born from the frustrations of DIY car repairs—opaque information, counterfeit parts, and rigid service.
We believe quality parts shouldn’t be a luxury, and expert service should never come with barriers.”
— Co-founder Han, former rally racing team mechanic
We have built an industry-leading inventory of 25,000,000+ proprietary SKUs, precisely matching over 2,000 European, American, Japanese, Korean and Chinese vehicle models—covering everything from passenger cars to commercial fleets. Our core team consists of OEM technical experts and seasoned auto parts veterans with 20+ years of experience.
- 🚀 Lightning Response – Dedicated support team provides quotes within 10 minutes
- 🔍Precision Matching – EPC data + AI-powered cross-verification system
- 🔧Hassle-Free After-Sales – 48-hour replacement guarantee for quality issues
Stay Ahead with Exclusive Auto Parts Deals!
For any inquiries or purchasing needs, please feel free to contact us via Live Chat or Click here to get in touch with us.